Terms & Conditions

Checkin Time: 3:00p.m.

Checkout Time: 11:00 a.m.


We require a valid bank-issued credit card (not prepaid or re-loadable) with the cardholder's name printed on it, and for it to be authorized for the full amount of the stay on the day of check in. You may change your form of payment at check out. When authorizations are released by the hotel, it may take up to 5 business days for your bank to release the funds.

CANCELLATION POLICIES

Cancel by 3 p.m. the day of arrival on all standard rooms to avoid a cancellation fee. No shows or cancellations made after the cutoff time will be charged the first night's rent. Guesthouse Suite and the Event Spaces have a cancellation deadline of two weeks before arrival date and are nonrefundable after that point. To cancel or make changes, contact the front desk at either 636-629-1000 or frontdesk@pinemark.com. Reservations made through third party sites are subject to the cancellation terms agreed to at booking and may be nonrefundable.

PET POLICY

Pinemark® allows guests to stay with dogs after signing a pet policy and paying the applicable pet fee. No cats are permitted on the property. All service animals welcome.

LOCAL AREA GUEST POLICY

The following conditions apply to guests residing within ~50 miles of our property.

  1. We require a valid, bank issued credit card authorized for the full cost of stay and a $250 refundable damage deposit. The card cannot be prepaid and the cardholder must be present. Damages, disturbances, unregistered pets or smoking forfeits the deposit. 

  2. The deposit will be refunded after checkout when the room has been inspected for damages. Pinemark cannot control when your bank releases the funds.
  3. All adult guests must register at the front desk and provide photo ID for us to copy, as well as the license plate numbers for any vehicles parked on property. 

  4. No unregistered guests or vehicles are permitted on the property. In the event unregistered guests are found on the property, guest will be asked to checkout immediately and forfeit the $250 deposit.


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